Terms of Service

By creating a Piccs account or using piccs.app, you agree to these terms. If you do not agree, do not use Piccs.

Piccs (operated by the entity behind piccs.app) is a software platform that helps freelancers send invoices, schedule sessions, and accept payments from their clients. Piccs does not provide professional services to those clients — that is between you and them.

Piccs uses Stripe Connect to process payments. Stripe is the payment processor and merchant of record for the underlying card transactions. Funds settle directly to your verified bank account on Stripe’s standard payout schedule (typically 1–2 business days for cards). Piccs never holds your funds. Per-payment fee breakdowns are shown to you in the “you got paid” email after every successful payment, and the cash-out screen displays the exact amount being deducted before you confirm.

Piccs Pro is offered at $25/month or $250/year, billed in advance. You may cancel at any time. Within 14 days of purchase, cancellation triggers a full refund. After 14 days, cancellation stops auto-renewal and Pro features remain active until the end of your paid cycle.

If a client disputes a charge, Piccs forwards your evidence to the card network. Stripe charges a $15 dispute fee at the time the chargeback is opened; Piccs absorbs that $15 for your first dispute every 365 days, and passes it through to you for subsequent disputes. Stripe also charges a separate $15 dispute counter-fee (added in 2025) when a contest is filed; this counter-fee is refundable only if you win the case, and it passes through to you regardless of which dispute number it is. Account-level chargeback rate thresholds may suspend payouts if exceeded.

You are responsible for the legal, tax, and contractual obligations of your freelance work. Piccs does not provide legal, tax, or accounting advice. The Reports page totals and the bookkeeping CSV export are bookkeeping figures, not taxable income— they sum your paid invoices, logged expenses, and estimated processing fees, but do not account for self-employment tax, the qualified business income deduction, depreciation, home-office allocations, vehicle mileage, retirement contributions, or any other items your tax return requires. Hand the data to your CPA or import it into accounting software for filing; do not file directly from Piccs’s totals. You must comply with applicable laws, your clients’ expectations, and the terms of any service-level agreement you have with them.

You may close your account at any time from the Settings page or by submitting a request at piccs.app/delete-account. Closing your account cancels active subscriptions, disconnects Stripe, and anonymizes your personal records on Piccs. Tax-relevant records (invoices, contracts, disputes, payouts) are retained in anonymized form for 7 years per U.S. tax-record retention windows, then permanently purged. Stripe retains transaction records on its side per their own retention policy. Full retention details are in the Privacy Policy.

Piccs is provided “as is.” To the maximum extent permitted by law, Piccs is not liable for indirect, consequential, or punitive damages. Piccs’s aggregate liability is capped at the fees you have paid Piccs in the 12 months preceding the claim.

Piccs may suspend or terminate access to your account, in whole or in part, for: (a) suspected fraud, money laundering, or use of stolen payment instruments; (b) a sustained chargeback rate above industry-standard thresholds (currently 0.9% of monthly volume per Stripe’s card-network rules); (c) use of the platform for illegal activity, harassment, or content that violates applicable law; (d) repeated or willful breach of these terms; or (e) instructions from card networks, Stripe, or a court of competent jurisdiction. We will use reasonable efforts to give notice and a brief cure period before suspension when circumstances allow, but for fraud, network-level enforcement, or legal orders we may act immediately. A suspended account loses access to features until the suspension is lifted; transaction history and tax-relevant records remain available through support. Reinstatement requests go to support@piccs.app.

Piccs is not liable for any delay or failure to perform caused by events outside its reasonable control, including natural disasters, fire, flood, war, terrorism, civil unrest, pandemic, government action, network or telecom outages, and outages or failures of upstream providers (including but not limited to Stripe, Supabase, Vercel, Resend, and DNS/CDN providers). During such an event Piccs will use commercially reasonable efforts to restore service; obligations on both sides are suspended for the duration. If the event continues for more than 60 consecutive days, either party may terminate for convenience and Piccs will refund any prepaid, unused subscription fees on a pro-rated basis.

Piccs may update these terms. Material changes will be communicated by email at least 14 days in advance. Continued use of Piccs after the effective date of changes constitutes acceptance.

Questions about these terms: support@piccs.app.